Gilbert Summit Rural Water District, serving over 25,000 residents in South Carolina, undertook a transformative initiative with iPaySmart's Billing and Payments CX Platform to modernize their payment processes. This effort aimed to provide residents with convenient, multi-channel payment options, streamline operations, and reduce customer service workload. The cloud-based platform, integrated within six weeks, offered secure payment methods, billing notifications, and AI/ML-powered analytics. The results include cost savings, a 30% increase in platform adoption, improved security, enhanced customer satisfaction, and more efficient payment processing, demonstrating the success of their payment modernization journey.

Explore the case study for a comprehensive understanding of the transformation undergone by Gilbert Summit Rural Water District in partnership with iPaySmart's Billing and Payments CX Platform. This case study delves into the intricacies of their journey, revealing the strategic objectives, the challenges faced, and the remarkable outcomes achieved.