Payment, Billing, and Communication
for Telecom Providers
With iPaySmart, #1 AI-Powered and Vertical Specific Digital Customer Experience Payment Platform , Telecom Providers can drive customer satisfaction and retention by giving subscribers the billing and payment options they want — when, where and how they want them.
Telecom Providers with Power-Packed Features
Real-Time Billing
- Generate invoices in real-time, ensuring accuracy and timeliness.
- Instantly update billing information when customers make changes to their plans or services.
- Reduce billing errors and discrepancies with automated, up-to-the-minute data.
- Seamlessly integrated into the personalized billing plans to match the diverse requirements of your customer base.
Multiple Payment Channels
- Offer customers a variety of payment options, including online payments, mobile wallets, credit/debit cards, pay via cash and traditional methods like bank transfers.
- Enable automated recurring and auto payments for convenience and to reduce late payments.
- Options like text-to-pay, pay via chatbot, IVR payments, voice assistance payments and much more are available.
- Support multiple currencies and international payment methods for global customers.
Automated Payment Processing
- Automate the entire payment process, from invoice generation to payment reconciliation.
- Reduce manual intervention, saving time and resources.
- Minimize the risk of errors and billing disputes with automated workflows.
Billing Notifications and Reminders
- Send automated billing notifications to customers via email, SMS, or in-app notifications.
- Schedule payment reminders to reduce late payments and improve cash flow.
- Provide customers with clear and detailed billing statements to enhance transparency.
Billing Analytics and Reporting
- Access powerful analytics to gain insights into customer behavior and billing performance.
- Track revenue trends, identify billing anomalies, fraud detection and optimize pricing strategies.
- Generate customized reports for better decision-making and compliance reporting.
Data Security and Compliance
- Ensure the highest level of security for sensitive customer data.
- Adhere to industry regulations and compliance standards, including NACHA, CCPA and PCI DSS.
- Implement encryption, tokenization, and other security measures to protect customer information.
Integration Capabilities
- Seamlessly integrate iPaySmart with your existing telecom systems, including CIS, CRM, billing, and customer support platforms.
- Facilitate data flow between systems for a unified and efficient billing process.
- Reduce data silos and enhance operational efficiency.
Customer Self-Service
- Offer self-service platforms where customers can view bills, make payments, and update their billing preferences.
- Enhance customer satisfaction and reduce support inquiries.
Happy Customer Experience Start the Journey of
Happy Customer Experience
Offer quick sign up and seamless
account management
Payment of postpaid and prepaid bills through online with Payment Gateway interface and wallets
Topping up prepaid accounts and for
making payment for any on the go
Value added services offered by
Telecom companies via Digital
Payment Platform
Interfaces with multiple Payment
Gateways and Coupon service providers
for redemption against services
Billing and Payment Journey
Speed
Rapid time to market, with payment processing, integration and onboarding available via one API
Security
Protection from the cost of fraud through highly customizable fraud prevention solutions
Reach
Extensive global reach with access to a vast choice of alternative payment methods and card payment options
Seamless
Enables a flexible, seamless user experience from initial engagement to checkout via multiple mode of payments
