Thought Leadership,
Insights, and Stories
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BLOGFORSEEING THE UNSEEN - Utility Billing and Payments in the Age of Digital Customer Experiences
For utilities of all sizes today, powerful forces are at work. The expectations of utility customers are rising fast. They want lightning-fast information and services, as well as highly personalized experiences.
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BLOGTHE DIGITAL FRONTIER- Understanding the emerging frontiers in the billing and payments ecosystem
Today’s consumers are writing the rules for themselves: how, when, and where they want to pay their bills. This preference-driven behavior, and developments in digital technology, is forcing organizations to expand the channels through which payments are accepted.
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INFOGRAPHICAI-Powered Payments: Smart Strategies for Harnessing Artificial Intelligence in Payments and Billing
Discover how AI revolutionizes payments, from instant transactions to voice-activated payments and advanced fraud detection. Explore innovative ways to leverage AI intelligently for seamless customer experience and amplified operations."
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BLOGBalancing the Books and the Planet: Sustainability Through Payments
Explore the blog to delve into the dynamic intersection of sustainability and payments-a potent blend driven by our innate desires to save money and protect our planet. Discover how this fusion is revolutionizing our interactions with utilities and the environment, offering practical solutions for impactful change.
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BLOGPayment Trends 2024: Navigating Today’s Innovation to Build Intelligent Experiences
As we enter 2024, the fintech landscape is poised for dynamic transformation, driven by technological advancements, global regulatory shifts, and the ever-growing demand for further innovation in the financial world. A wave of innovation that has swept through all corners of the payments landscape.
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BLOGThe Evolution Equation: AI, Payments, and Visionary Perspectives with Deepak Garg, CEO & Founder, iPaySmart
Explore the transformative impact of AI-powered payment solutions across industries in an exclusive conversation with Deepak Garg, CEO & Founder of iPaySmart. Gain insights into AI's role in reshaping finance, iPaySmart's commitment to personalized payment options, and untapped potential in energy and water sectors.
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BLOGMobile App Payments: Transforming Payments for the Digital Age
In the dynamic landscape of digital transactions and payments, the impact of mobile apps is nothing short of revolutionary. These ingenious applications are reshaping the way industries, including utilities and telecom, engage with their customers, and they're doing so with unparalleled sophistication.
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BLOGTransformative Horizons: iPaySmart's New Headquarters Unveiled in Irvine!
Welcome to the next chapter of iPaySmart's extraordinary journey! We are thrilled to announce the grand unveiling of our brand-new headquarters located at 47 Discovery, Suite 230, Irvine, CA 92618, USA. This is not just a physical space; it is a symbol of growth, innovation, and the limitless potential that lies ahead.
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BLOGMoney Matters- Decoding Platform-Led Revenue Management Strategies for Utilities
Continued growth of distributed energy resources and energy efficiency measures could cause significant demand disruption and drive down utilities’ revenues by up to $48 billion a year in the United States and €61 billion a year in Europe by 2025.
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BLOGPayment Trends 2023: Here's How the Payment Landscape is Emerging
Explore the evolving payment landscape in 2023, shedding light on emerging trends that are reshaping the industry. Innovations like AI/ML-based payment transactions, payments facilitated through smart speakers, the Buy Now, Pay Later (BNPL) model, and other AI/ML embedded offerings that are ushering in a new era of modern digital payments.
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Case StudyRevolutionizing Billing and Payment Experiences: The Utility's Digital Evolution Serving it’s Diverse Customer Base
With a steadfast vision to become Louisiana's premier energy CX company, serving millions of customers, the Utility recognized the imperative to streamline its intricate customer journeys across various personas and enhance self-service capabilities for customers.
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Case StudyElevating Digital Payment Experiences: Midwest Utility's Trailblazing Digital Evolution.
In response to shifting customer expectations and the evolving landscape of customer experiences, utility providers are reimagining their operational strategies.
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Case StudyRevolutionizing Utility Services: Leveraging Digital Payments to Drive Innovation for Over One Million Customers.
"In a bid to become the ""Utility of the Future,"" a major utility provider serving over one million customers across 20 U.S. states and three Canadian provinces embarked on a transformation journey. "
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Case StudyReinventing billing and payment experience for 2Mn customers : US’s Leading Utility Case Study.
Embark on a journey with a Fortune 1000 utility in New Jersey, serving over 2 million customers, as they reinvent their billing and payment landscape. Focused on delivering a Best-in-Class Customer Experience and advancing towards a Clean Energy Future, the utility embraced iPaySmart's AI-driven Digital CX Payment Platform.
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Case StudyGilbert Summit Rural Water District Modernizes Billing & Payments with iPaySmart Platform.
Gilbert Summit Rural Water District, serving over 25,000 residents in South Carolina, undertook a transformative initiative with iPaySmart's Billing and Payments CX Platform to modernize their payment processes.
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Case Study4.5 Star Rating and 90% Customer Satisfaction Boost: Utility's Success with Billing and Payment Platform Modernization.
Explore how this public utility revamped monthly water bill interactions, offering a comprehensive online payment platform promoting paperless e-bill enrollment, diverse online payment methods, real-time bill access, state programs, and more. Read the case study for details.
