Advanced, Interactive & Intelligent
Communication Hub
Communication Hub
Empowering Customers with Timely Payment Reminders on their Preferred Channels
Powered by AI/ ML/NLP
Intelligent, Personalized Communication Across
Channels and Languages
Channels and Languages
Preference
Center
Center
Personalized & Two-
Way Communication
Way Communication
Account-specific
Query Resolution
Query Resolution
Automated
Notification Center
Notification Center
AI/ ML- Driven
Analytics
Analytics
Built on Natural Language
Processing (NLP)
Processing (NLP)
Digital Self Service
Capabilities
Capabilities
24*7 Support
Services
Services
Secure & Scalable
Implementation
Implementation
Customer Experience
Receive Alerts via
Channel of Choice
- Website
- Push Notification
- Social Media
- Chatbots
- Text Messages
- IVR
- Live Agents
- Smart Speakers
Choice of
Message and Alerts
- Bill Reminders
- Payment Alerts
- Campaign Notifications
- Transaction Events
- Duplicate Payment Alerts
- Payment Due Date Reminder
- Payment Overdue Reminder
- Automatic Payment Deduction Alerts
- Payment Method Update Alerts
Business Experience
Personalization &
Analytics
- AI/ML Use Cases
- Customer Behavioral Analytics
- Streamlined Workflows
- Micro Segmentation
- Customer 360
- Reports and Dashboards
- Targeted Marketing Campaigns
- Payment Score
Integrated Notifications and
AI Payment Bot Experience
Give more power to the customers with friction-less communication options with deep level analytics. Accelerate time-to-value and maximizes agility, to help deliver personalized information to the end customer. In addition, our smart chatbot, virtual agents, and live chats services help organizations establish deeper and stronger customer relationships and drive digital self-service.
A New Paradigm: Meeting Customers at their
Point of Preference
Point of Preference
iPaySmart’s Intelligent Chatbot
- Pre-Built Templates
- Industry Use Cases
- Ticket Management
- Customizable Chat Widgets
- Reports and Dashboards
- Rich Interactions
- Multiple Languages
- User Segments
iPaySmart's Intelligent Messaging and Emails
- Instant and Automatic
- Non-Intrusive Engagement
- Two-Way and Real Time Communication
- Customized Templates
- Streamlined Processes
- Personalized Messages
- WhatsApp Integration
- AI/ML-Based Insights
iPaySmart's Live Chat
- Single Chat
- Multi Chat
- Queue Management
- Escalations
- User Tracking
- Browser/OS Information
- Real Time Reporting
- Historical Reporting
- Chat history from Bot to Agent
iPaySmart's Smart Social Media
- Proactive Updates
- Sentiment Analysis
- Virtual Customer Conversation
- Receive Customer Feedback
- Connect Directly with Customers
- Response Segmentation
- Run Informational Campaigns
iPaySmart’s Push Notification
- Native App Experience
- Valuable and Relevant Interactions
- Real-Time Information
- 24x7 Customer Connection
- Instant Alert on Bill Payments or Failures
- Reminders on Bill Dues
- Pre-built and Custom Notification Setup
- Moment Marketing
- Intelligent Reporting
Benefits Delivered
Leverage AI/ML and single integrated platform to build superior payment experiences
Orchestrated and automated alerts across text, voice, email and push channels
Simple way to keep customers informed and ensure timely payments
Build customer trust and loyalty with anytime, anywhere alerts and notifications
It’s Scalable. Intelligent. Cost Effective.
Enhanced Customer Experience- Seamless Agent Experience
- Reduced Customer Churn
- Reduced Cost-to-Serve
