With a Convenience of ONE Platform, Now Customers can
Recharge, Auto-Recharge, or Resolve Query
Recharge, Auto-Recharge, or Resolve Query
Powered by AI/ML
Convenient
- Facilitate hassle-free recharging of prepaid wallets via multiple channels including cash, credit, debit, net banking, and diverse digital avenues, accessible 24/7 for customers.
- Provide customers with the added convenience of omnichannel notifications and alerts to enhance their experience.
- Empower customers to efficiently manage tasks such as configuring balance alerts, tracking usage, reviewing charges, costs, and seamlessly reaching out to customer support, all within a unified interface.
Flexible
- Effortlessly adapt and oversee flexible tariff models and rate plans with minimal administrative burden.
- Provide consumers with the anticipated flexibility synonymous with contemporary service providers.
Transparent
- Instantly access real-time consumption data, apply individualized tariffs, evaluate usage patterns, and debit prepaid accounts accordingly.
- Ensure seamless payment processing and transparent debt recovery procedures.
Future-Proof
- Provide an array of value-added services, paving the way for cultivating more profound customer relationships.
- Ensure consistent operational reliability, enhance profitability, and foster trust by granting customers heightened control.
Meeting Consumers Expectations
Wherever & Whenever
Flexible Recharge Methods
- Bank A/C
- Cash
- M-Wallet
- Cards
Payment Channel Extension and Modernization
- In Stores
- Kiosk
- IVR
- SMS
- Website
- Mobile App
- Chatbot
Prepaid Balance Update
Automation and Simplification
-
Flexible Payment
Options -
Opt-in
Participation -
Low-Cost
Sustainability Option -
Higher Customer
Satisfaction -
Reduced
Consumption
Value Delivered
- 55% Reduction in Aged
Accounts Receivables - 36% Reduction in
Write Off - 30% Debt
Reduction
