Case Study

Reinventing billing and payment experience for 2Mn customers :
US’s Leading Utility Case Study.

Embark on a journey with a Fortune 1000 utility in New Jersey, serving over 2 million customers, as they reinvent their billing and payment landscape. Focused on delivering a Best-in-Class Customer Experience and advancing towards a Clean Energy Future, the utility embraced iPaySmart's AI-driven Digital CX Payment Platform.

Facing challenges in expanding payment options and enhancing customer experience, the utility's digital transformation brought forth a range of benefits. From streamlined billing experiences to innovative features like the "E-lock box," the case study showcases the utility's commitment to customer-centric solutions.

Discover how this modernization initiative simplified bill understanding, offered flexible payment methods, and ensured enhanced security, convenience, and efficiency. Download the case study now to delve into the details of this transformative journey and its impact on 2 million customers.

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